Job Details

About the Job

Position Summary:

The Medical Receptionist serves as the first point of contact for patients, caregivers, and visitors in a multidisciplinary outpatient therapy clinic. This role is responsible for providing a welcoming, organized, and professional front-office environment while supporting clinical operations, scheduling, and communication across Speech Therapy, Occupational Therapy, and ABA services.

Essential Duties and Responsibilities:

Patient & Family Support:

• Greet patients, families, and visitors in a friendly and professional manner.
• Answer incoming phone calls, emails, and messages; route appropriately.
• Provide basic information regarding clinic services, policies, and scheduling.
• Assist caregivers with intake forms, consents, and general questions.

• Schedule, confirm, and reschedule therapy appointments across disciplines.
• Coordinate multi-provider schedules (SLP, OT, BCBA, RBT) efficiently.
• Manage waitlists and cancellations while maintaining clinic productivity.
• Communicate schedule changes to therapists and families promptly.

• Maintain accurate patient demographic and contact information in the EMR.
• Collect and document copays, private pay fees, and payments when applicable.
• Scan, upload, and organize clinical and administrative documents.
• Ensure front desk, waiting area, and materials remain clean and organized.

• Verify insurance eligibility and benefits as directed.
• Assist with authorization tracking and documentation requests.
• Obtain and process referrals, physician orders, and prior authorizations as needed.
• Maintain HIPAA compliance and confidentiality at all times.

• Communicate effectively with therapists, clinical supervisors, and management.
• Demonstrate professionalism, reliability, and respect in all interactions.
• Support clinic policies related to attendance, safety, and professionalism.
• Escalate concerns or issues to leadership as appropriate.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Basic computer proficiency (EMR systems, scheduling software, email).
• Ability to interact compassionately with children, adults, and families.

• Previous experience in a medical, therapy, or behavioral health setting.
• Knowledge of insurance verification or medical scheduling.
• Experience working in a pediatric or multidisciplinary clinic.

• Customer service-oriented mindset.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Time management and adaptability in a fast-paced environment.
• Professional demeanor and positive attitude.

• Ability to sit or stand for extended periods.
• Ability to lift and carry light office materials (up to 25 lbs).
• Frequent interaction with patients, families, and staff.

• Full-time (40 hours per week).
• Monday-Friday.