Job Details

* Reduce client churn to the minimum ensuring a strong and loyal client base via relationship management and partnership building.* Accompanying clients through their journey at every stage to ensure a seamless experience and creating a strong trusting environment.* Proactive renewal management turning this critical moment from being a risk to being a growth opportunity.* Leveraging the strong relationship management and a customer trust foundation, the Customer Success role creates a strong base for Client references to be used to grow new Logo business.* With the understanding and anticipation of clients needs and partnering with them in their problems resolution, improve NPS scores and overall CSAT level.* Build, mentor, and manage a high-performing team of client obsessed executives whose priority would be customer care by listening to clients concerns and pain points with a problem-solving and forward looking approach.* Drive talent acquisition, retention, and skill development to maintain a competitive edge.* Foster a culture of innovation, collaboration, and continuous learning.* Foster a collaborative environment with peers within the different regions ensuring the best-in-class client support adopting the most appropriate approach.* Be a role model to drive a strong internal partnership between client success executives, sales, client executives, product and delivery as to be one voice in front of clients.* This role is the key link between the delivery organization and the commercial roles as the enabler for new growth opportunities funded on seamless customer service, strategic partnership and value generated by Strada Solutions.* Be the voice of the market towards the Product team to drive focus on markets needs and opportunities.* Closely work with the Marketing team to improve brand positioning and market visibility combined with strong client partnership.* Bachelors degree in Business, Human Resources, Change Management or relevant field of study* 10+ years of customer relationship management and stakeholder engagement* Brand promotion* Proactive problem solving* Strong leadership and team-building skills.* Product Knowledge* Strong analytical, problem-solving, and decision-making abilities* Outstanding communication, negotiation, and presentation skills.* Customer intelligence* Data analysis* Travel will vary, as this is a client-facing role, travel of 15-30% may be needed during peak periodsPay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidates experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.As pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.

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