Job Details

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay - As a Client Support Rep you'll: Answer inbound calls to support department; Respond to incoming e-mails and chats; Identify, research, diagnose, and resolve client issues, striving for first-call resolution whenever possible; Log client issues and follow up on unresolved issues; Monitor and respond to user-reported issues as well as infrastructure alerts or failures promptly and professionally; Liaise with external technology vendors to coordinate changes and resolve issues; Review, execute, and verify production changes in strict accordance with procedures defined in change documents...Hiring Fast >>